|
As far as we I can say, the success of a quality management system depends on the management. It is no secret. But how one can evaluate whether the management truly devoted to the QMS or just acts like it one time a year when the external audit pays a visit...
In this article we would review the additional requirements for Management responsibility (chapter 5) as specified by the ISO 13485 Standard with reference to the ISO 9001 Standard. | ISO 9001 | ISO 13485
| The management is required to prove and provide evidences for its commitment for implementing a quality management system and to continually improving the effectiveness of the quality management system. The management shall achieve the requirement while referring to the next issues:
| The management is required to prove and provide evidences for its commitment for implementing a quality management system and maintaining the effectiveness of the quality management system. The management shall achieve the requirement while referring to the next issues:
| Determine the method to inform the organization of the importance of meeting customers' requirements.
| Determine the method to inform the organization of the importance of meeting customers' requirements.
| | Determine the appropriate quality policy. | Determine the appropriate quality policy.
| | Determine quality objectives, measurable and appropriate to the organization. | Determine quality objectives, measurable and appropriate to the organization.
| | Conduct and participate in management's reviews over the quality management system | Conduct and participate in management's reviews over the quality management system
| Ensure the required resources for the quality management system and the product realization.
| Ensure the required resources for the quality management system and the product realization.
|
Chapter 5.1 is a general chapter. In this chapter are presented the general requirements for the top management regarding the quality management system. The specific requirements appear throughout the following chapters 5.2-5.6. This chapter shall be regarded as a base for self evaluation whether the top management role within the quality management system follows the general requirements. Here the management is required to demonstrate, with actions, how it assures that the quality management system would be implemented. The ISO 9001 Standard requires to continually improving the quality management system while the ISO 13485 Standard requires maintaining the effectiveness of the quality management system. Again, it is emphasized that the top management is not only responsible for developing the quality management system but to realize, implement it and maintain its effectiveness. The top management is responsible to present the evidences for performing the responsibilities. The management is responsible for: - Defining a quality policy
- Determining measurable objective that will maintain the quality management effectiveness. In other words, the top management required to determine objectives, that by fulfilling them, the quality management system would achieve improvement on a systematic basis. The ISO 9001 Standard requires "only" improving the quality management system. The ISO 13485 Standard requires it to be systematically implemented in order to ensure improvement. The difference is caused by the reason that regulatory requirements for medical devices requires constantly to maintain the effectiveness of the quality management system.
- The top management is required to decide about the quality objectives and to ensure that these objectives would be achieved. How? Determine objective that are relevant to the quality policy. After determining the objectives, the top management must collect and analyze data regarding these objectives and to evaluate whether the improvement was achieved or not.
- Define a communication channel between the top management and the employees. The purpose here is to ensure that the management has defined means to deliver and implement the importance of meeting customers' requirements and regulatory requirements among the employees.
- Conducting management review to evaluate the effectiveness of the quality management system. We would later deal with the management review in more details.
- The top management shall ensure allocation of all required resources in order to ensure an effective quality management system.
ISO 13485 Standard Management Responsibility requirements - Customer focus The ISO 13485 (as well as the ISO 9001), sets requirements that would ensure the top management commitment to the customers. In this article we will review the additional requirements for Management responsibility regarding customer focus as specified by the ISO 13485 Standard with reference to the ISO 9001 Standard. ISO 9001
| ISO 13485
| The management is responsible to ensure that customer's needs are determined and met with focus on achieving customer's satisfaction.
| The management is responsible to ensure that customer's needs are determined and met.
|
The ISO 9001 Standard requires that the top management would ensure that any customers' requirements are met in order to enhance customers' satisfaction. The ISO 13485 Standard requires that the top management shall ensure meeting customers' requirements. There is no reference to customers' satisfaction. The reason for the difference is that customer's satisfaction should not always be the main objective while producing medical device. As a guiding theme, regulatory regulations are to be the main objective of quality management system under the ISO 13485 Standard requirements for medical devices and not the customers' satisfaction. But still, the organization is required to maintain a method to identify customer's requirements (as indicated in chapter 7.2.1) and to maintain a method to review customers' reaction regarding the product (as indicated in chapter 8.2.1). ISO 13485 Standard Management Responsibility Requirements - Quality Policy ISO 9001
| ISO 13485
| The top management is required to document the quality policy. While deciding upon the quality policy the top management shall refer to the next issues:
| The top management is required to document the quality policy. While deciding upon the quality policy the top management shall refer to the next issues:
| The quality policy is required to compete with the organization's objectives and goals.
| The quality policy is required to compete with the organization's objectives and goals.
| The quality policy should include reference to the requirement for continually improving the quality management system.
| The quality policy should include reference to the requirement for maintaining the quality management system.
| The quality policy should define areas and subjects where the organization would like to focus his continual improvements. From these subject derives the goals and objectives.
| The quality policy should define areas and subjects where the organization would like to maintain its improvements. From these subject derives the goals and objectives.
| The top management should indicate the way that the quality policy is distributed throughout the organization.
| The top management should indicate the way that the quality policy is distributed throughout the organization.
| The quality policy must be reviewed in order to ensure its competence. The requirement is against internal and external changes that occurred.
| The quality policy must be reviewed in order to ensure its competence. The requirement is against internal and external changes that occurred. |
In general, the quality policy shall represent the nature of the organization. Next requirement for the quality policy is provide the ability to derive the quality objective out of it. This relation between the quality policy and the quality objective would turn this document into a useful document and just a documented statement. The guys at the ISO organization know with whom they are dealing… The policy shall be reviewed every once in a while (within define intervals, of course). The purpose is to examine how well the policy suits the organization. One appropriate framework for examination is the management. After defining the quality policy, the top management shall determine a method to inform the employees about the policy. The employees must not learn the policy by heart but do must know the main principles of the policy and their work should indicate that they do try (at least) to carry it out. The addition, or more accurate, the difference here regards, once again to the maintenance of the effectiveness of the quality management system. The ISO 9001 Standard requires defining the areas where improvements shall be pursued and achieved. The ISO 13485 Standard requires defining the areas where improvements would be maintained. The reason for this change is that the top management must initiate defined actions to ensure that the quality management system is effective. The requirement is caused by the general regulatory requirements that a quality management system for medical devices manufacturer would be constantly effective. |